Step 1: Contact us Email a2insurance.sonipat@gmail.com or call 99996 68013, Monday to Saturday, 10 AM to 6 PM. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.
Step 2: The insurer’s grievance cell If your complaint is about a policy or claim decision, we will help you raise it with the insurer’s grievance redressal officer. Contact details are on your policy document and the insurer’s website.
Step 3: IRDAI Bima Bharosa If you are not satisfied with the response, you can register a complaint with IRDAI through Bima Bharosa at bimabharosa.irdai.gov.in or call the IRDAI toll-free number 155255 (or 1800 4254 732).
Step 4: Insurance Ombudsman You may also approach the Insurance Ombudsman for your area for disputes about claims or policy terms, as per the Insurance Ombudsman Rules, 2017.
Last updated: 5 October 2026